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Get your hands on a signed copy of my book, "Sacred Decay: The Art of Lauren Marx"! They'll be released in batches. This shop is the only place to get yourself, or someone else, a signed copy on the internet The book is a hardcover book, 9.75 inches by 12.25 inches by.75 inches. 136 pages of artworks! Produced, designed, and published by Dark Horse Comics. Unsigned copies can be found by looking up the book title online! Books are prints will be shipped separately for those of you who order both! Photos of the book: Alison Holman @btpalison on IG Check out my full shop policies below before purchasing and if you end up having questions about your order! Most basic questions can be answered there, but do not hesitate to contact me! **FOR US ORDERS: Shipping is set at $10 US for all print orders *ONLY*(this is even if they are combined into one package). If your order includes a few different types of merch, I will be shipping your orders in a few packages. You'll receive separate tracking numbers for each package once they ship. **FOR INTERNATIONAL ORDERS: Shipping will be set at $27 USD for all print orders. They will be shipped separately from shirts, postcards, etc. So if you order a few different items, your order will arrive in one, or more, packages. Don't worry! You'll receive all the customs forms information when they ship. The other merch items will have their own customs shipping fees attached. Thank you so much for your purchase! Every sale helps to support my ability to create more lovely art for you! 99% of my income comes from this shop alone, so thank you! Please be sure to READ ALL. Many common issues are addressed here. Contact me ONLY through my ETSY shop with questions and/or concerns. It is the only way I can address them. By reading this policy, you are agreeing to the terms within. GENERAL INFORMATION: Refunds are only provided after purchased items have been successfully returned to the Shop - please note that shipping costs are never refunded unless it is the fault of the shipper. Replacements are not provided without proof of damaged and/or lost items. Average shipping windows: - 1-4 weeks within the continental United States. - 2 weeks - 5 months for international orders depending on the country. (Other factors may impact these shipping windows (these are mentioned further in this message). ** I cannot be personally responsible for shipping once the order has been handed to USPS. Tracking numbers are provided on all orders shipped EXCEPT those orders shipped with postage stamps (usually small packages such as stickers). Tracking is on the order confirmation email and should be noted by the purchaser. It is the purchaser's responsibility to track packages. Not the Shop. USPS = United States Postal Service Shop = LaurenMarxArt CONTENTS OF THE POLICY BELOW: SECTION 1: REFUND/CANCELLATIONS/EXCHANGES SECTION 2: SHIPPING SECTION 3: NEGATIVE CUSTOMER INTERACTION SECTION 4: COMMON QUESTIONS SECTION 1: REFUND/CANCELLATIONS/EXCHANGES: Refund Policy: Refunds on purchased items (shipping costs are not refunded) are provided if All products have been successfully returned to the Shop. Proof of damage during shipping is provided to the Shop. USPS has declared in writing that the shipment has been “LOST” (must provide proof to the Shop) ***International Orders Only: Refunds are only available if the order has not arrived after 5 months. Long shipping delays are not unusual for international orders. **No refunds will be honored without at least one of the above **Shipping is not refunded unless it is the Shop's error. Once a purchase has been refunded, the buyer will then have the option to repurchase the items. This is for inventory reasons and cannot be avoided. Replacement, cancellation, or exchange policies: As of January 1, 2021: Replacement policy: Due to many shop items being Limited Editions (one-of-a-kind items), there will be no replacements for orders. This includes any orders still in transit. Cancellation policy: Cancellations will be provided IF purchaser contacts the shop with suitable reason(s) for cancellation. Exchange policy: Exchanges are never accepted by the shop for any items under any circumstance. SECTION 2: SHIPPING: Shipping concerns: Purchasers must contact USPS with concerns of a suspected delayed, lost, missing etc. shipment. The shop has no resources to answer these concerns - only the purchaser. Sellers are not responsible for shipping issues due to USPS. This is outlined clearly in Etsy’s seller policies and protections. This shop only ships via USPS. No alternative shipping methods are used. Average shipping timelines: 1-4 weeks within the United States 2 weeks - 5 months outside of the United States Shipping Rates: $10 PER PRINT ONLY PACKAGE* for orders within the US. $25 PER PRINT ONLY PACKAGE* for International orders. This should cover insurance and packing materials for most orders. *Prints are packed and shipped separately from all other items. Merchandise that cannot be shipped with prints (for example: shirts, postcards, pins) will be shipped separately and will have their own shipping rates attached at checkout. Shipping delivery windows: Delivery times are ESTIMATED and are based on Etsy’s own estimations. This does not reflect when a package might arrive. Many factors need to be considered when determining an expected delivery date such as holidays, weather, politics, etc. There is NO guaranteed date of arrival. Please keep this in mind if making a purchase and expecting delivery for a special occasion. International Shipping cont.: Once a package has left the USA, a package can no longer be tracked by USPS. An international purchaser is provided with a customs form. The purchaser (not the Shop) is responsible for any customs fees or any other fee related to the shipping. The customs number can be used by the purchaser to contact their customs office to inquire about the status of the delivery. This shop does NOT refund any international shipping costs if: Package(s) not picked up by the purchaser. If the purchaser refuses to pay customs Package(s) are returned for any reason. If purchaser provided incorrect shipping address information ONLY will shipping costs be refunded IF the Shop addressed incorrectly. Please note: International orders can take anywhere from 2 weeks to 5 months to arrive. International purchaser’s need to wait for 5 months from the date package(s) shipped before presenting a case for refund due to missing or lost packages. Delivery dates are never guaranteed by my Shop. Delayed items: In these times of social unrest, items may be delayed for a variety of reasons that are not in anyone’s control. Please consider these factors before contacting the Shop with complaints and/or issues. Delays can be due to USPS being understaffed, Holidays, elections, domestic terrorist attacks, an unusually high volume of packages, issues with the tracking/scanning/sorting machines, etc., etc. - the list goes on. The official “shipped” date is the date indicated on the shipping label/ customs form. Items can be held at USPS hubs for an indeterminate amount of time. This is not the fault of this Shop nor is it the Shop’s responsibility. Please ONLY contact USPS for these concerns. Under no circumstances will this Shop refund orders that are currently tracking as “in transit”. If circumstances require that a package(s) needs to be intercepted and rerouted to the Shop’s PO Box, the purchaser’s order will be refunded once the package(s) are received. Shipping will not be refunded. Damaged Items: Sometimes item(s) can be damaged while in transit - it happens. Refunds will be provided for the damaged items ONLY. Proof will need to be provided of the damage - pictures work best. Without the proof, no refund will be provided for any of the items. Please note refunds will be for ONLY the damaged items, not necessarily the entire order. Shipping costs will NOT be refunded. Proof of damage must be provided, or no refund will be issued. Lost Items: USPS can provide a document stating that the package(s) are LOST. (Tracking status must not be “in transit”). Purchaser’s must contact USPS to have this confirmed. The purchaser can have USPS flag the package(s) so that if the package(s) is updated, or if USPS notifies the purchaser that the item is indeed lost, a refund will be considered. Please note that the order might not qualify for a “full refund”. Each case will be considered independently. Incorrect Items: Sometimes incorrect item(s) can accidentally be shipped. Due to the size of my shop, and number of orders, it can happen. If it does occur, the buyer needs to provide images of the order including the incorrect item(s). Once sent to me, and the incorrect item(s) claim is verified, the buyer and the shop can discuss options to correct the error. Customized Orders: This Shop does not customize orders. This Shop cannot include special notes, special messages, or repackage randomly assorted packs in order to include specific items (5-10 packs of randomly assorted postcards for example). Holiday/Birthday/Event shipping requests: There is NO guarantee of a specific shipping date and/or a specific delivery date in order for a purchase to arrive on/or around special events. Purchaser’s need to keep this in mind when placing an order to allow enough time for delivery. Holidays are usually higher volume shipping events which means more time needs to be allowed for delivery. Purchaser’s need to order well in advance. Ship out turnaround times: Shipping usually occurs one to two weeks from the time the order has been confirmed. This Shop reserves the right to extend this time depending on conditions beyond the control of this Shop. SECTION 3: NEGATIVE CUSTOMER INTERACTION: Purchasers exhibiting unseemly behavior: Another copy of this policy will be provided to the purchaser for review. This Shop will limit contact with any unreasonable purchaser. This Shop is owned and operated by a compassionate human being. Please be kind. SECTION 4: COMMON QUESTIONS: 1. Why are some of my items arriving at different times? When items ship in more than one package, they will inevitably ship at different rates of speed. Prints ship in tubes which are handled differently at the USPS than the flat/carton style packages. Each package is provided with individual tracking numbers to the purchaser. Etsy’s updates saying that all packages have arrived at the same time are incorrect. This feature is inaccurate for multiple shipping situations. 2. Why is shipping not being refunded for my order? As seller, and per Etsy’s seller policies, Etsy shops are not responsible for shipping unless the shop made an error with the address. If the item(s) are being delivered to the provided address from the buyer, and a tracking number was included, the seller must state a case with USPS. The Shop is not responsible for any issues or delays by the United States Postal Service. 3. My item(s) arrived damaged. What can I do now? Please provide the Shop with images of the damage. Once provided, the Shop will begin the process of providing a refund if warranted. If photographic proof is not provided, a refund will not be provided. If the buyer refuses to accept the package and has it returned through USPS, the discussion of a refund will begin once the items have been returned to the Shop. This is not a guarantee of a refund, nor a full refund, and replacements will not be provided. 4. I am not happy with these policies put in place by the Shop and have now decided to make demands outside of these policies. What can I do? If the buyer ignores, does not read, or wants to fight against any of the Shop’s clearly provided policies, take the case to Etsy. If any cases and/or reports are made against the shop due to the customer deciding that they do not agree with these policies, the case/report will be challenged. 5. I am experiencing delays/My order is late/Tracking has not been updated in a while. Why might that be? Many issues can cause shipping delays outside of the Shop. Since March of 2020, tracking nor delivery times have been reliable due to many factors (that at this time are still affecting shipping): COVID-19, the forced removal of a good portion of the USPS’s staff due to the election and pandemic, the domestic terrorist attacks in Nashville and Washington DC (threats of more future attacks are circulating - just to name a few! USPS is a gov’t entity and has reasonably slowed down shipping to inspect packages), record shopping season starting November 2020 that is still affecting shipping, and weather. All of these issues have nothing to do with the Shop. Please direct all questions about the shipping of your order to the United States Postal Service. If an order is late, but still marked as “in transit” during all this chaos, please be patient. If USPS refuses, the Shop can/will have the package intercepted and returned. Once the packages are returned, a refund (sans shipping) will be provided. 6. My order shipping label says it shipped on a [blank] date, but USPS didn’t update it until much later. Why? Sometimes items get stuck at the hub where the package was received. This is out of this Shop’s control. The date on the shipping label is the date the package shipped since USPS will not accept new packages/drop offs later than the date provided on the label. This is the proof that the date provided on the label is indeed correct. These items can be held at a package center for an indeterminate amount of time, which could be caused by numerous issues, and is not at the fault of the shop. 7. How long will it take for the seller to process my order and ship it out to me? 2-3 weeks. Due to the unrest currently, I am lengthening packing times in hopes of finding more secure shipping days/weeks. This may be because your order will be shipped out earlier than that if I feel it is reliable enough to do so. This is not a guarantee. Each print purchased helps me to support myself as an artist and to continue to make more artwork in the future. Please do not hesitate to contact me if you have any questions. Thank you!