Global service provider services

The Market Service Delivery Manager is responsible for the organization of the Market Service Delivery team and the training and development of the Service Delivery Handlers to deliver the services to our client, piloted by the KPIs and the SLAs and at the right quality. The Market Service Delivery Manager is also in charge of the daily relationship with the client, ensuring regular reviews and reports. He reports to the Global Service Delivery Director/a Main tasks, duties, and responsibilities: -...