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Talent Search People is an international recruitment agency based in Barcelona and Madrid. We provide highly specialized recruitment services within our four areas of expertise: Finance, Sales, IT & E-Commerce and Native Speakers. Organization Our client provides news and business information to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. It has produced unrivalled quality content for more than 125 years and today has one of the world’s largest newsgathering operations with nearly 2,000 journalists in more than 75 bureaus globally. Function We are looking for a Customer Service Associate to provide excellent service to customers for the most dynamic, creative and savvy news and information company in the world. You will be ensuring customer satisfaction and customer loyalty, and assist and act as a point of reference with the Customer Service Manager. The primary role of the Customer Services team is to champion best practice in the objective governance of the contact centre provision and assessing the emerging risks and propose developments and improvements based on objective and evidence based information, such as agreed service levels and customer feedback. Your accountabilities would be: - Own a customer case by being the named case manager bringing the case to final conclusion - Provide excellent customer service to customers in a courteous, effective and timely manner to ensure resolution of escalation contacts - Maintain a high degree of customer service for all support queries and adhere to all service management principles and Service Level Agreements - Handle customer second-line enquiries to resolution, following escalation from the first line teams - Investigate and resolve account queries. - Promote the products and services of Dow Jones brands - Perform administrative functions as may be required in order to fulfill member requirements - Updating client accounts - Troubleshooting of some technical incidents and problems including basic Apps, device and subscription problems. - Escalate unresolved cases to management - Log all calls in the SalesForce Service Management Console - Support the maintenance of an active and useable knowledge base - Work as an intermediary between members and 3rd party suppliers, where required - Have a confident and assertive manner - Act as an internal voice of the customer - Work collaboratively with a variety of internal stakeholders, including technology, finance and editorial Requirements - Experience as part of a busy customer services team - Fluency in both German and English (Written and Verbal) - Being computer literate with a basic technical knowledge of and competence in websites, smartphones and tablets - Handling customer queries - Providing excellent customer service - Being professional and flexible - Knowledge of SalesForce - Positive and driven to succeed in a customer service environment - Managing multiple tasks and used to working in a target-driven environment - Excellent organizational and administrative skills - Looking for a long-term career in customer services - Recognition that operational roles of this nature may involve some element of weekend oversight, plus unscheduled incident and crisis management Offer In return, we offer a professional, progressive and multicultural environment for you to grow both personally as well as a wide range of benefits offered by a global company. - Starting date as soon as possible - Competitive salary - Meal vouchers Interested? Please, register yourself via our webpage on the link mentioned below: http://www.talentsearchpeople.com/es/buscar/Customer-Service-Associate-Excellent-Level-of-English-and-German/?page=jobDetails&pubID=26781&functionLevel1=4646 For further questions, do not hesitate to contact me, Ossi Vuorio ovuorio@talentsearchpeople.com Check other offers visiting our website www.talentsearchpeople.com.

At the Center Aesthetic Medicine Dr . Escoda we care the look on your face and help you to soften the whole look, the eyebrows, forehead and even the eye contour acquires a relaxed look with botulinum toxin. The treatment (BOTOX®- VISTABEL®), which takes a few minutes and lasts about six months, allows us to relax these muscles, smooth wrinkles and prevent further increase and deepen even more the furrows. The result is natural, you only eliminate unpleasant expression of anger or fatigue and effect, which is just visible on the third day, it is like coming back holiday. Botulinum toxin is a natural protein that prevents wrinkles and acts very well when they are emerging from getting into form. It is administered through a fine painless injections at appropriate points, or anesthetic cream for patients who need it. Furthermore, botulinum toxin type A work beyond aesthetics for different medical conditions, whose success has been demonstrated, as hemifacial spasm, chronic migraines or treatment of overactive bladder, among other pathologies.

LETGO (http://www.letgo.com/) is a fast-growing start-up based in Barcelona. Our main market is the USA, but we are currently expanding to Europe, Asia and Australia. With our app you’ll find a fun and unique way to buy and sell second-hand things in your vicinity. In less than 30 seconds you can easily post products for sale. It's simple and free. At Letgo we are a young, efficient, dynamic and international team, eager to learn, create and improve as well as very enthusiastic about our project. We want our collaborators to feel at home, with working relationships based on cooperation, respect and trust. Join our team and you'll have the opportunity to participate in the project from its beginning, in unbeatable surroundings. Function As a Customer Support Agent/Content Moderator your main responsibilities will be: - Moderate the content uploaded by the users to maintain the app´s quality standards - Effectively assist customers via different channels (mail and social media mainly) - Reporting errors discovered in the app, suggesting improvements - Maintaining high levels of productivity and quality standards following set guidelines Requirements We are looking for a person who has the following skills and abilities: Languages -Native level of Turkish -Intermediate level of English -Spanish language is a plus Experience - At least 1 year of experience in a Customer Service Environment Abilities: - Detail oriented, able to spot abusive/illegal content - Good oral and written skills, able to communicate in a clear and consist way - Able to manage multiple tasks at the same time - Proactive - Fast learner - Interested in mobile/app environment You must have a valid visa to work legally in Spain. // Student visa won't be accepted. Offer - Immediate starting date (12/01/2016) - Permanent contract (with probation period) - Part-time job (8h per day), only on Saturday, Sunday and Bank Holidays - Work schedule: from 5pm to 2am - Competitive salary (base + bonus on targets + social benefits such as health insurance, dental policy, free snacks/drinks, etc..) - Young and dynamic work environment within a multinational company - Excellent localization in the centre of Barcelona, next to public transports/Bicing Are you interested? Don't miss this opportunity and send your updated CV to: ilaria@letgo.com